What is UniqueWoman.com return policy?
If you are not satisfied with your purchase, you may return the merchandise with all tags attached within 30 days for an exchange or refund. Items must be in NEW, UNUSED, UNWORN, NOT SOILED, UNWASHED, NOT DAMAGED, ORIGINAL CONDITION WITH ALL TAGS ATTACHED, ALSO ALL ORIGINAL PACKAGING MUST BE UNDAMAGED, UNMARKED, NOT TORN. NO EXCEPTIONS.
Upon our inspection we will NOT accept returns of items with obvious signs of use, or if we see wear and tear or damage to the item(s), also if tags are torn off and/or packaging damaged. If you return items in used condition, or in any condition that does not meet our standards, you will be responsible for the cost to have them shipped back to you. In some cases a restocking fee in upwards of 20% will be charged. Credits or charges due will be issued to the original credit card.
Returns for refund after 30 days will result in an online store credit. Please allow ten (10) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable.
If your order gets returned to us as “refused” or “deliverable”, there will be a $10.00 restocking fee applied to your order. There are NO EXCEPTIONS.
If you attempt to return an item(s), which is non-returnable, the item(s) will be shipped back to you, and you will be charged the cost of shipping for sending it back. THERE ARE NO EXCEPTIONS! All PANTIES, THONGS, LINGERIE, HOSIERY, are NOT RETURNABLE, Due to sanitary/health concerns and Federal Laws. ALL ELEGANT MOMENTS LINGERIE IS NOT RETURNABLE OR EXCHANGEABLE. ELEGANT MOMENTS LINGERIE will be accepted for an exchange/return if there is a manufacturers defect, wrong style number shipped, or quantity discrepancy occurred. NO OTHER EXCHANGES OR RETURNS WILL BE ACCEPTED. All clearance item(s) are final sale and are not returnable. All “Gift with Purchase” and promotional items cannot be returned or exchanged.
Who pays for return shipping?
For a return, you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange, you are responsible for the cost of returning the merchandise. If you request a replacement item of equal or lesser value, there is no charge to ship the item to you. However, if you would like to upgrade your shipping method or purchase additional items, you are responsible for the cost of the additional items and shipping charges. If the exchange is of lesser value, we will need permission to credit your credit card.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us within 2 business days, we will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise, by failing to notify us with in 2 business days you will then be responsible for the return cost to us, and it will be processes as a return/exchange. Please make sure to inspect the order as soon as it arrives. There will be no exceptions.
We are not responsible for damage to products in transit back to us. Please make sure that the item(s) are returned in a sturdy package (such as a padded envelope or box, similar to the way the items were originally sent). To ensure the package arrives back to us safely and that you are credited, please use an insured and trackable method (such as UPS, FedEx, Certified mail, etc.) where you receive a shipping slip that can be used to track the delivery.
How do I return something?
You will find a return and exchange form enclosed with your order. To return an item, fill out the appropriate portion of the form and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange, and allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. Return the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped, not the box or bag in which the items were shipped.
Unique Woman LLC
1108 Clinton Ave
Irvington, NJ 07111
What does one do if an ELEGANT MOMENTS LINGERIE return/exchange is needed?
In the unlikely event that we have shipped defected merchandise, incorrect merchandise, or a quantity discrepancy has occurred, you must contact us with in 2 business days after you have received the goods, we will reimburse you for the cost of returning the item(s) , and there will be no additional charges to ship the corrects goods back to you. If you fail to contact us with in 2 business days you will be responsible for all shipping costs. A return/exchange can be made with in 30 days of purchase, anything over 30 days will not be accepted. Please make sure to inspect the order as soon as it arrives. There will be no exceptions.
All ELEGANT MOMENTS LINGERIE must be shipped back to the following address:
Elegant Moments Lingerie
3370 Scranton Carbondale Highway
Blakely, PA 18447
*Please include a note with your name, address, phone number, email, and reason for return/exchange.